Last update : 16 June 2024
These Terms of Service (“Terms”) govern your use of HostGrap’s hosting services (“Services”), so please read them carefully before using the Services.
By using the Services, you agree to be bound by these Terms. If you are using the Services on behalf of an organization, you are agreeing to these Terms for that organization and representing that you have the authority to bind that organization to these Terms. In that case, “you” and “your” will refer to that organization
1. Description of Services
HostGrap provides web hosting services, domain registration, and related products and services (collectively, the “Services”).
2. Payment Terms
You agree to pay all fees specified in the order form for the Services you select. All fees are due immediately and are non-refundable. HostGrap may suspend or terminate the Services if fees are not paid on time.
Refund Policy
HostGrap offers a 30-day money-back guarantee for new hosting accounts. If you are not completely satisfied with our services within the first 30 days of your service, you will be given a full refund of the contract amount. Refunds are not available for domain registration fees, setup fees, or any additional services purchased.
Billing Process
Billing for the Services will occur on a recurring basis, either monthly or annually, depending on the billing cycle selected at the time of purchase. HostGrap will automatically renew your Services at the end of each billing cycle unless you cancel your Services before the renewal date.
You can manage your billing and payment information through your account dashboard on the HostGrap website.
3. Account and Security
You are responsible for maintaining the security of your account and password. HostGrap cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
4. Content
You are solely responsible for the content you upload, publish, display, or otherwise make available through the Services. You agree not to use the Services to upload, post, transmit, or otherwise make available any content that:
- Is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically, or otherwise objectionable;
- Infringes any patent, trademark, trade secret, copyright, or other intellectual property or proprietary rights of any party;
- Contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
- Impersonates any person or entity, including any employee or representative of HostGrap;
- Violates any applicable laws, rules, or regulations.
HostGrap reserves the right to remove any content that violates these Terms or is otherwise objectionable, and to terminate your account for such violations.
4.1 Prohibited Content Policy
At HostGrap, we are committed to maintaining a safe and secure hosting environment. As such, we strictly prohibit the following types of content and activities:
Illegal Activities and Damaging Content
- Promotion of illegal activities
- Content damaging to our servers or any other server on the Internet
- Links to prohibited materials
Specific Prohibited Content
- Pornography
- Phishing
- Bank Debentures, Banking Botnets, Prime Bank Programs
- Escrow Services
- Pirated Software
- Hacker Programs, Sites, or Archives
- Warez Sites
- IRC Bots
- Proxy Scripts and Anonymizers
- High-Yield Interest Programs (HYIP)
- Large File Storage and Download Sites
- Lottery Sites, MUDs, RPGs, Hate Sites
- Flash Games or Online Gaming Sites
- Unauthorized Media (e.g. File Hosting Sites, Use as Media Storage)
- Sites Promoting Illegal Activities
Violation Consequences
- Immediate Suspension: Accounts found hosting illegal activities, media files, pirated software, hacker programs, warez programs, or other related illegal files will be suspended immediately without notice.
- Contest Suspension: Violators may send a support ticket to contest the suspension. Depending on compliance, accounts may qualify for unsuspension.
- Account Termination: Failure to remove offending content will result in account termination without refunds.
For more information or to report violations, please contact our support team.
5. Uptime Guarantee
HostGrap guarantees 99.9% uptime for its servers. If your server uptime falls below 99.9% in any given month, you may be eligible for a credit on your account. Please refer to our Service Level Agreement (SLA) for more details.
6. Termination
HostGrap may terminate or suspend your access to the Services at any time, without notice, for conduct that HostGrap believes violates these Terms or is harmful to other users of the Services.
7. Limitation of Liability
HostGrap’s liability to you is limited. In no event shall HostGrap be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use of the Services.
8. Changes
HostGrap reserves the right, at its sole discretion, to modify or replace these Terms at any time. If a revision is material, HostGrap will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at HostGrap’s sole discretion.
9. Governing Law
These Terms shall be governed and construed in accordance with the laws of Sri Lanka, without regard to its conflict of law provisions.
By using the Services, you agree to submit to the exclusive jurisdiction of the courts in Sri Lanka to resolve any dispute arising under these Terms.
10. Contact Us
If you have any questions about these Terms, please contact us at [email protected] , call us at +94725729000. or contact us on Whatsapp : +94760799615