30-Day Money-Back Guarantee

At HostGrap, we strive to ensure your satisfaction with our services. If you are not completely satisfied with your hosting experience due to server issues, errors, or other technical problems, we offer a 30-day money-back guarantee on our hosting plans. This guarantee allows you to cancel your hosting account within 30 days of the initial signup date and receive a full refund, no questions asked.

Non-Refundable Fees

Please note that domain registration fees, setup fees, and any additional services are non-refundable. Additionally, refunds are not available if you violate our Terms of Service (TOS).

Refund Request Process

To request a refund, simply contact our customer support team within the 30-day period, and we will process your refund promptly. Please include your account details and the reason for your cancellation in your request. Our team will review your request and, if it meets our refund policy criteria, we will issue a full refund for your hosting plan.

Beyond the 30-Day Period

After the initial 30-day period, we do not offer refunds for any hosting plans. However, we are committed to working with you to resolve any issues you may have with our services. If you encounter any problems or have concerns, please reach out to our customer support team, and we will do our best to assist you.

Cancellations

You may cancel your hosting account at any time. If you cancel your account after the 30-day money-back guarantee period, you will not be eligible for a refund. However, your hosting service will continue until the end of your current billing cycle.

Terms of Service Violations

Refunds will not be granted if your account is suspended or terminated due to violations of our Terms of Service. This includes, but is not limited to, activities such as spamming, hosting malicious content, or engaging in illegal activities.

Changes to Refund Policy

HostGrap reserves the right to modify this refund policy at any time. Any changes will be posted on our website, and it is your responsibility to review the policy periodically to stay informed of any updates.

Contact Information

If you have any questions or concerns about our refund policy, please feel free to contact our customer support team. We are here to help and ensure you have the best possible hosting experience with HostGrap.

You can reach us via:

Email: [email protected]
Phone: +94 72 572 9000
WhatsApp: +94 76 0799 615
Live Chat: Available on our website

We appreciate your trust in HostGrap and are committed to providing you with exceptional service.